Refund Policy

Hi there! We hope you’re thrilled with your purchase. However, if you’re not entirely satisfied, we’re here to help.

1. Refund Window

Our standard refund window is 2 days from the date of purchase. This means you have 2 days from the time you receive your order to request a refund.

2. Accepted Payment Methods

We accept various payment methods, including online payments.

3. Refund Processing Time

Once we receive and evaluate your refund request, we’ll notify you whether your refund has been approved or rejected. If approved, we’ll credit the refund to your bank account within [2] business days.

4. Specific Conditions

• Purchases over ₹10,000: For purchases exceeding ₹10,000, we’ll accept returns within 2 days.
• Electronic Items: Electronic items are non-returnable.
• Non-Refundable Items: Glass items are non-returnable.
• Refund Method: Refunds will be processed via bank transfer only.
• Required Documents: To request a refund, you’ll need to provide your Order ID and transaction details.

5. International Refund Policy

Our international refund policy is the same as our domestic policy.

6. Restocking Fee

A 5% restocking fee will apply to all returns.

7. Digital Product Policy

No refunds will be issued for digital products.

8. Shipping Cost Refund Policy

Shipping costs are non-refundable.

9. Damaged Item Policy

If you receive a damaged item, please contact us within 24 hours of delivery. We’ll arrange for a replacement or issue a refund.

10. Gift Return Policy

If you received a damaged item as a gift, please contact us within 24 hours of delivery. We’ll arrange for a replacement or issue a refund.

11. Seasonal Item Policy

Seasonal items are non-returnable.

12. Contact Us

If you have any questions, please don’t hesitate to contact us.

Thank you!

Additional Notes for Your Consideration:

• [2] Days for Refund Processing: Remember to replace [2] with the actual number of days it takes for you to process refunds (e.g., 7-10 business days). Be realistic with this timeframe.
• Clarity on “Purchase Date” vs “Delivery Date”: In your original policy, it says. It’s generally clearer and fairer to your customers to state the refund window from the date of delivery, as they can’t initiate a return until they’ve received the product. You might want to adjust this for consistency.
• Why Electronic/Glass Items are Non-Returnable: While you’ve stated these are non-returnable, you might consider adding a brief reason if appropriate (e.g., “due to their fragile nature” or “for hygiene reasons”).
• Where to Contact: It would be helpful to include your customer service email address or phone number under the “Contact Us” section.
• Legal Compliance: Always ensure your policy complies with the Consumer Protection Act, 2019, in India, and any other relevant e-commerce regulations. While this is a good starting point, it’s highly recommended to consult with a legal professional to tailor it precisely to your business model and ensure full compliance.